Shipping policy

At Dee by diya, we are committed to delivering your order quickly, safely, and smoothly. Please read our shipping guidelines carefully before placing your order.

📦 Order Processing Time

Orders are processed within 1–2 working daysafter confirmation.
Processing time may occasionally extend due to:
- High order volumes
- Festival rush
- Government holidays
- Courier partner operational delays

However, rest assured — our team always strives to dispatch orders on time.

🚚 Shipping Options

1️⃣ Standard Shipping (Pan India)

Shipping Fee: ₹49
Delivery Time: 3–7 working days

A reliable and economical option for regular deliveries.

2️⃣ Express Shipping (Pan India)

Shipping Fee: ₹149
Delivery Time: 1–4 working days

For faster delivery across India.

📩 For Express Shipping queries, contact us at:
express.diamondlady@gmail.com
Available Monday to Saturday | 11:00 AM – 5:00 PM

3️⃣ Rush Shipping (Delhi NCR Only)

Shipping Fee: ₹299
Delivery Window: Priority / Same-day (subject to serviceability)

Important Conditions:

Orders must be placed before 5:30 PM
Available Monday to Saturday only
Not available on Sundays
Service confirmation depends on location & stock availability

📩 For Rush Shipping assistance:
express.deebydiya@gmail.com
Available Monday to Saturday | 11:00 AM – 5:00 PM

💳 Cash on Delivery (COD) Policy

₹100 extra COD handling charge applicable.
Want to save ₹100? Choose Prepaid Mode.
Additional benefit:
- Extra 5% OFF on prepaid orders above ₹3000

Prepaid orders are processed faster and are less likely to face courier delays.

🚛 Delivery Attempts & RTO Policy

Courier partners will make 3 delivery attempts.
If the order is:
- Not accepted
- Marked RTO due to customer unavailability
- Incorrect address provided
- Refused at doorstep